Ambulatory Care Admin Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an administrative professional to support ambulatory care operations. You will greet patients, collect co-pays, verify insurance, schedule visits across multiple providers, and coordinate tests, procedures and referrals in a fast-paced clinic environment.

Strong communication, computer skills and the ability to work under pressure are essential. This non-exempt role offers a day shift, a 40-hour week, and potential signing bonus eligibility during the interview

Qualifications

• 3 years of related experience or equivalent education.
• Ability to use specialized applications software and computer systems.
• Multitasking capability under stressful situations.
• Excellent communication and human relations skills.
• Knowledge of business office procedures and medical terminology (preferred).

Responsibilities

• Greets visitors/patients for scheduled or urgent care visits and procedures.
• Verifies patient demographics and insurance information.
• Collects co-payments and handles consent/signature collection.
• Schedules appointments across providers and treatment areas per guidelines.
• Obtains prior authorizations and coordinates referrals as needed.
• Maintains accurate records, sessions, and billing information.
• Performs related clerical duties, data entry, and telephone tasks.

Skills

Related experience

Specialized software

Multitasking under pressure

Professional communication

Medical terminology knowledge

Education

High School Diploma

Associate's or Bachelor's degree

Tools

Computer systems

Job description

UMass Memorial Health is seeking an administrative professional to support ambulatory care operations. You will greet patients, collect co-pays, verify insurance, schedule visits across multiple providers, and coordinate tests, procedures and referrals in a fast-paced clinic environment.

Strong communication, computer skills and the ability to work under pressure are essential. This non-exempt role offers a day shift, a 40-hour week, and potential signing bonus eligibility during the interview