Patient Access & Scheduling Specialist

C100 UMass Memorial Medical Center, Inc.; United States; On-site; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health is seeking an administrative professional to support ambulatory operations, including scheduling, patient access, billing, and coordination with clinicians and insurers.

The role emphasizes greeting patients, confirming demographics and insurance, collecting co-pays, arranging referrals, and ensuring accurate records. This non-exempt, 40-hour-per-week position offers a competitive pay range and opportunities to contribute to patient care in the Family Medicine Clinic.

Qualifications

• High School Diploma required; associate/bachelor's degree preferred.
• Ability to use specialized office software and computer systems.
• Professional behavior with excellent communication and human relations skills.
• Knowledge of medical terminology and office procedures preferred.

Responsibilities

• Greets visitors and patients for appointments and procedures.
• Verifies patient demographics and insurance information.
• Collects co-payments from patients on arrival.
• Obtains signatures of consent for treatment and billing information.
• Coordinates with insurers for prior-authorization and referrals.
• Schedules and prepares patients for tests, procedures, and visits.

Skills

Communication skills

Computer systems proficiency

Stress management

Education

High School Diploma

Associate/Bachelor's degree (preferred)

Job description

UMass Memorial Health is seeking an administrative professional to support ambulatory operations, including scheduling, patient access, billing, and coordination with clinicians and insurers.

The role emphasizes greeting patients, confirming demographics and insurance, collecting co-pays, arranging referrals, and ensuring accurate records. This non-exempt, 40-hour-per-week position offers a competitive pay range and opportunities to contribute to patient care in the Family Medicine Clinic.