Ambulatory Care Scheduling & Intake Specialist

UMass Memorial Health

Marlborough (MA)

On-site

USD 27,000 - 44,000

Full time

3 days ago

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Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Marlborough, MA is seeking an administrative professional for front-desk and care-coordination support. The role requires greeting patients, collecting co-pays, verifying demographics and insurance, and coordinating scheduling with clinicians in a high-volume setting.

Responsibilities include obtaining consent, assisting with prior-authorizations, and ensuring accurate documentation.

Qualifications

Requires high school diploma; associate or bachelor’s degree preferred.
Minimum 3 years related healthcare admin experience.
Must be able to operate specialized applications software.
Professional, courteous communication and teamwork.

Responsibilities

Greets visitors and patients for scheduled and urgent care appointments.
Verifies patient demographics and insurance information.
May collect co-payments from patients upon arrival.
Obtains signatures of consent for treatment authorization and insurance/billing information.
Assesses patients' needs including financial counseling, interpreter services, and referrals.
Schedules appointments and coordinates tests and procedures per guidelines.
Collaborates with insurers for prior-authorizations when needed.
Maintains accurate records and processes related clerical duties.
Performs other related duties as required.