Patient Access & Scheduling Specialist

UMass Memorial Health; Fitchburg (MA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Fitchburg is seeking a clinical office support role to greet patients, verify demographics and insurance, and collect co-payments. The position emphasizes accurate data handling, liaison with clinicians, and efficient scheduling for urgent care visits.

The role supports pre-authorization and referral processes, collaborates with insurers, and ensures compliance with care standards. A high school diploma and at least one year of related experience are preferred.

Qualifications

• Minimum one year of related experience; this requirement can be waived with an Associate's or Bachelor's degree.
• Ability to use specialized applications software and computer systems.
• Exemplifies professional behavior and excellent communication and human relations skills.
• Knowledge of business office procedures and medical terminology/procedures.

Responsibilities

• Greets visitors and/or patients for scheduled and urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent for treatment authorization and insurance/billing information.

Skills

Communication skills

Computer skills

Multitasking under pressure

Professional demeanor

Education

High School Diploma

Associate degree or higher

Tools

Specialized applications software

Job description

UMass Memorial Health in Fitchburg is seeking a clinical office support role to greet patients, verify demographics and insurance, and collect co-payments. The position emphasizes accurate data handling, liaison with clinicians, and efficient scheduling for urgent care visits.

The role supports pre-authorization and referral processes, collaborates with insurers, and ensures compliance with care standards. A high school diploma and at least one year of related experience are preferred.