Patient Services & Scheduling Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking an administrative liaison to support ambulatory care patients. The role involves greeting patients, scheduling urgent and routine appointments, verifying demographics and insurance, collecting co-pays, obtaining consents, and coordinating with insurers for prior authorizations.

The position emphasizes accuracy, confidentiality, and efficient patient flow. The successful candidate will thrive in a fast-paced environment, demonstrate strong communication skills,

Qualifications

• Required: High School Diploma.
• Preferred: Associate's or Bachelor's degree.
• Requires ability to use specialized applications software and computer systems.
• Must be multifunctional and able to work under stressful situations.
• Excellent communication and human relations skills required.

Responsibilities

• Greet visitors and patients for appointments and procedures.
• Verify patient demographics and insurance information.
• Collect co-payments when applicable.
• Obtain signatures for treatment authorization and insurance information.
• Coordinate with insurers for prior-authorizations as needed.
• Assist with scheduling and coordinating tests and procedures.

Skills

Communication

Customer service

Stress management

Education

High School Diploma

Associate's or Bachelor's degree (preferred)

Job description

UMass Memorial Health is seeking an administrative liaison to support ambulatory care patients. The role involves greeting patients, scheduling urgent and routine appointments, verifying demographics and insurance, collecting co-pays, obtaining consents, and coordinating with insurers for prior authorizations.

The position emphasizes accuracy, confidentiality, and efficient patient flow. The successful candidate will thrive in a fast-paced environment, demonstrate strong communication skills,