Patient Access & Scheduling Specialist

VCU Health System Authority; Stafford (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

VCU Health System Authority seeks a Patient Access Representative to greet patients, collect co-pays, verify registration data, and guide patients through insurance processes. You will schedule appointments, enter orders, and support financial counseling across the clinic.

The role emphasizes professional communication, accuracy, and efficient handling of patient information, with responsibilities spanning registration, referrals, and documentation in EMR systems.

Qualifications

• High School Diploma or equivalent.
• Associates or Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field.
• Experience with medical insurance, HMO, managed care, and registration systems is desirable.
• Ability to work under pressure and manage multiple tasks while delivering courteous service.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet patients and answer telephone in a courteous, professional manner.
• Collect co-pays and verify registration data for accuracy.
• Verify insurance coverage and obtain referrals/authorizations as needed.
• Schedule appointments and enter orders in the EMR system.
• Maintain patient records and ensure proper documentation and compliance.
• Assist with financial counseling and patient education as required.

Skills

Customer service

Communication

Attention to detail

Medical terminology knowledge

Education

High School Diploma or equivalent

Associates or Bachelor’s in Accounting/Finance/Business Admin/Healthcare Admin

Tools

Microsoft Office

EMR systems

Web-based platforms

Job description

VCU Health System Authority seeks a Patient Access Representative to greet patients, collect co-pays, verify registration data, and guide patients through insurance processes. You will schedule appointments, enter orders, and support financial counseling across the clinic.

The role emphasizes professional communication, accuracy, and efficient handling of patient information, with responsibilities spanning registration, referrals, and documentation in EMR systems.