Patient Access & Scheduling Specialist

VCU Health; Falmouth (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

VCU Health is seeking a Patient Access Representative to deliver high-quality customer service to patients, families, and staff. You will greet patients, collect co-pays, verify insurance, and manage registrations across departments.

The role includes scheduling, data entry, and ensuring accurate patient information, with emphasis on accuracy and courtesy. Essential duties include securing referrals and authorizations, guiding self-pay patients, and assisting with financial counseling as needed.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: computer literacy and ability to navigate web-based platforms.
• Experience in medical insurance, registration, scheduling, and billing is preferred.

Responsibilities

• Greets patients and visitors in a courteous, professional manner.
• Collects co-pays and verifies/updates registration data and insurance information.
• Secures referrals/authorizations and communicates requirements to patients and providers.
• Schedules clinic appointments and transcribes orders in the appropriate systems.
• Maintains patient records and verifies registration data before visits.
• Obtains and scans patient documents and supports data management.

Skills

Customer service

Interpersonal communication

Medical office experience

Data entry

Cash handling

Scheduling appointments

Insurance verification

Attention to detail

Education

High School Diploma or equivalent

Associates or Bachelor's in related field

Tools

Medical records software

Microsoft Office

EMR/EHR systems

Job description

VCU Health is seeking a Patient Access Representative to deliver high-quality customer service to patients, families, and staff. You will greet patients, collect co-pays, verify insurance, and manage registrations across departments.

The role includes scheduling, data entry, and ensuring accurate patient information, with emphasis on accuracy and courtesy. Essential duties include securing referrals and authorizations, guiding self-pay patients, and assisting with financial counseling as needed.