Patient Access & Scheduling Specialist

VCU Health; Virginia; In loco; USD 23.000 - 33.000; Tempo pieno

Descrizione del lavoro

VCU Health in Virginia seeks a Patient Access Representative to deliver high-quality service to patients, families, visitors and staff. The role covers reception, scheduling and registering patients for appointments and procedures, while ensuring accurate data and insurance verification.

The position also involves co-payment collection, referral coordination and maintaining patient accounts. Strong customer service, communication and data-entry skills are essential in this busy clinical setting.

Competenze

• Demonstrated experience using computers, Microsoft Office applications, and web-based platforms.
• Experience in healthcare settings and knowledge of medical terminology is preferred.
• Ability to work with patients, families and staff in a professional manner.

Mansioni

• Greet Patients/Answer Telephone and provide exceptional customer service.
• Assist with traffic flow in the clinic and maintain courteous, professional communication.
• Collect co-payments and verify/update registration data per department guidelines.
• Coordinate scheduling, registration and referrals/authorizations for procedures.
• Prepare cost estimates and document interactions in patient accounts.

Conoscenze

Customer service

Communication

Multitasking

Formazione

High School Diploma or equivalent

Associate or Bachelor's Degree in related field

Descrizione del lavoro

VCU Health in Virginia seeks a Patient Access Representative to deliver high-quality service to patients, families, visitors and staff. The role covers reception, scheduling and registering patients for appointments and procedures, while ensuring accurate data and insurance verification.

The position also involves co-payment collection, referral coordination and maintaining patient accounts. Strong customer service, communication and data-entry skills are essential in this busy clinical setting.