Patient Access & Scheduling Specialist

St-Michael-Medical-Center; Silverdale (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Access Representative to perform hospital-based registration across Emergency Department and main access points, ensuring accurate demographic and insurance data capture in the electronic health record. You will support scheduling, documentation, and inquiries, while maintaining privacy and compliance standards.

The role requires strong attention to detail, adaptability to multiple systems, and commitment to relationship-based care within a

Qualifications

• Must have strong attention to detail and accuracy in data entry.
• Experience in patient registration procedures and documentation.
• Knowledge of health insurance payers and real-time eligibility verifications.

Responsibilities

• Perform patient registration across access points with accurate demographic data.
• Scan, index, and manage patient documentation for billing and clinical workflows.
• Explain financial responsibilities and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to ensure timely access.
• Identify and resolve routine registration or insurance discrepancies and escalate complex issues.
• Provide patient-facing support via telephone and other approved channels.

Skills

Attention to detail

Communication skills

Customer service

Education

High School Graduate

High School GED

Job description

Virginia Mason Franciscan Health seeks a Patient Access Representative to perform hospital-based registration across Emergency Department and main access points, ensuring accurate demographic and insurance data capture in the electronic health record. You will support scheduling, documentation, and inquiries, while maintaining privacy and compliance standards.

The role requires strong attention to detail, adaptability to multiple systems, and commitment to relationship-based care within a