Patient Access & Registration Specialist

St Anthony Hospital; Gig Harbor (WA); On-site; USD 40,000 - 64,000; Full time

Job summary

Virginia Mason Franciscan Health seeks a Patient Access Representative to perform patient registration and admitting across access points, ensuring accurate demographic, insurance, and account details in the EHR. The role supports registration, scheduling, documentation, and inquiries, delivering a positive access experience.

The position requires attention to detail, adaptability across systems, and a commitment to privacy and regulatory requirements, with strong communication to patients and

Qualifications

• High school diploma or GED required at hire.
• 1 year of healthcare experience in patient access preferred, with knowledge of patient registration procedures and real-time insurance verifications.
• Ability to manage multiple registration processes and adapt to workflows.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographics and insurance verification.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate financial responsibilities to patients and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, documenting interactions.

Skills

Attention to detail

Communication

Healthcare knowledge

Education

High School Diploma

GED

Tools

Electronic Health Record (EHR) system

Job description

Virginia Mason Franciscan Health seeks a Patient Access Representative to perform patient registration and admitting across access points, ensuring accurate demographic, insurance, and account details in the EHR. The role supports registration, scheduling, documentation, and inquiries, delivering a positive access experience.

The position requires attention to detail, adaptability across systems, and a commitment to privacy and regulatory requirements, with strong communication to patients and