Patient Access & Registration Specialist

CommonSpirit Health; Gig Harbor (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department. You will gather, verify, and update demographic, insurance, and account information to ensure accurate data capture and a smooth patient experience.

You will use multiple systems, support scheduling and inquiries, escalate complex issues per procedures, and collaborate with the healthcare team to deliver

Qualifications

• Perform patient registration across access points with accurate demographic information.
• Verify insurance eligibility and benefits; document in EHR.
• Communicate financial responsibility and collect payments as appropriate.

Responsibilities

• Register patients at access points and verify information.
• Scan and index patient documents for registration and billing.
• Explain patient financial responsibilities and collect payments.
• Schedule and update patient appointments.
• Resolve routine registration and insurance discrepancies following established workflows.
• Provide patient support via phone and other channels.

Skills

Attention to detail

Adaptability

Relationship-based care

Customer service

Communication

Education

High School Graduate

High School GED

Tools

Electronic Health Records (EHR)

Insurance eligibility verification systems

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department. You will gather, verify, and update demographic, insurance, and account information to ensure accurate data capture and a smooth patient experience.

You will use multiple systems, support scheduling and inquiries, escalate complex issues per procedures, and collaborate with the healthcare team to deliver