Patient Access & Registration Specialist

Virginia Mason Franciscan Health; Silverdale (WA); On-site; USD 63,370,000 - 97,396,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to handle registration and admitting across access points, ensuring accurate patient data capture and compliant documentation. The role supports scheduling and inquiries while delivering a positive access experience.

You will work with the healthcare team, using multiple systems, and must demonstrate attention to detail and adaptability in a busy, patient-centered environment.

Qualifications

• High School diploma or GED at hire.
• 1 year healthcare experience in a patient access setting preferred.
• Knowledge of patient registration procedures and health insurance payers.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic info and insurance eligibility.
• Scan, index, and manage patient documentation to support registration and billing workflows.
• Communicate financial responsibility to patients and collect payments as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues.
• Provide patient-facing support via phone and other approved channels.

Skills

Attention to detail

Adaptability

Customer service

Communication

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to handle registration and admitting across access points, ensuring accurate patient data capture and compliant documentation. The role supports scheduling and inquiries while delivering a positive access experience.

You will work with the healthcare team, using multiple systems, and must demonstrate attention to detail and adaptability in a busy, patient-centered environment.