Patient Access & Scheduling Specialist

Good Samaritan Society; Rapid City (SD); Hybrid; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Rapid City, SD is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact for patients, whether on the phone or in the clinic. You will greet patients, verify demographics, handle documents, collect co-pays, coordinate scheduling with the nursing team and providers, and manage referrals and pre-authorizations.

A high school diploma or equivalent is preferred; one year of medical office experience and strong customer

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting; medical terminology helpful.
• Customer service experience essential; BLS for certain locations may be required.

Responsibilities

• Greet patients and verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is and capture signatures
• Establishes and assigns financial responsibility and assists with arrangements
• Collects co-payments, pre-payments, and payments on account balances
• May address registration errors or denied insurance claims
• Coordinate & schedule appointments with nursing team and providers
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties (copies, faxes)

Education

High school diploma or equivalent

Job description

Sanford Health in Rapid City, SD is seeking a Patient Access Representative to deliver extraordinary customer service as the first point of contact for patients, whether on the phone or in the clinic. You will greet patients, verify demographics, handle documents, collect co-pays, coordinate scheduling with the nursing team and providers, and manage referrals and pre-authorizations.

A high school diploma or equivalent is preferred; one year of medical office experience and strong customer