Patient Access Concierge — Scheduling, Billing & Support

Sanford International; Rapid City, Northern (SD, KY); Hybrid; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Rapid City, South Dakota is seeking a Patient Access Representative to be the first point of contact for patients, providing outstanding service by phone or in person. You will greet patients, verify demographics, collect co-pays, and manage registrations and insurance questions in a busy clinic setting.

You will coordinate scheduling with nursing and providers, obtain referrals, arrange interpreters, check patients in and out, and operate a multi-line phone.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations and/or settings.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments.
• Reminder calls for appointments.
• Hospital admission.
• Office duties, such as make copies or send faxes

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health in Rapid City, South Dakota is seeking a Patient Access Representative to be the first point of contact for patients, providing outstanding service by phone or in person. You will greet patients, verify demographics, collect co-pays, and manage registrations and insurance questions in a busy clinic setting.

You will coordinate scheduling with nursing and providers, obtain referrals, arrange interpreters, check patients in and out, and operate a multi-line phone.