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Inbound Customer Service Agent Consumer Relations (Remote)

Company: GE Appliances
Location: Rapid City, SD
Employment Type: Full Time
Date Posted: 01/26/2026
Job Categories: Engineering, Information Technology, Manufacturing and Production

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest‑growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

We bring our philosophy, backed by three simple commitments: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well‑being in every home.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

• Paid on‑the‑job training and mentoring
• Work‑from‑home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short‑term and long‑term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Inbound Customer Service Agent – Consumer Relations (Remote)

USA – Rapid City, SD; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues and create an outstanding quality service experience for GE Appliance consumers, advocating across internal departments for satisfactory resolution. This is an excellent opportunity for those who wish to positively impact the owner’s experience and start an exciting career!

• Base rate of $17.00/hour + incentives based on quality scores; paid weekly.
• Training requires a 10‑week full‑time shift Monday‑Friday 8:30 AM‑5:00 PM (CST).
• After training, work 8‑hour shifts between 7:00 AM‑6:00 PM (CST), Monday to Friday.
• Utilize multiple Windows‑based programs and internal applications to:

• Take ownership in resolving escalated customer concerns, capture facts, follow steps, manage data, and respond to inquiries.
• Follow up with customers via phone, email, or text and close cases with successful actions.
• Find creative solutions in the best interest of customers and GE Appliances when negotiating and implementing concessions.
• Coordinate with stakeholders to successfully resolve consumer issues.
• Gather information from resources and surface concerns to the Team Leader or Manager.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands with compliance, integrity, and adherence to policies.

• High School Diploma or GED
• Minimum 1 year of call‑center experience
• Minimum 2 years of escalated customer service experience
• English communication skills required
• Excellent written and verbal skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills and ability to multi‑task
• Ability to handle high‑volume calls and multiple applications simultaneously
• Previous experience working from home (preferred)

• Passion for helping customers and problem‑solving
• Flexibility; can take direction from management and work independently
• Active listening and asking questions
• Conflict resolution, negotiation, and time‑management skills
• Adaptability to change and critical thinking
• Desire to work in a team environment toward common goals
• Calmness and empathy when handling challenging customer concerns

• Remote work opportunities subject to business needs; otherwise, a normal office environment with lighting and climate control.
• Local internet provider and Ethernet connection; no satellite, prepaid, or DSL allowed.
• Internet Speed Requirements:

• Ping 50 Mbps or lower
• Download 50 Mbps or higher
• Upload 15 Mbps or higher

Our work is centered on our People and Culture, reflected in our Zero Distance philosophy. We reaffirm our commitment to inclusion and diversity (I&D), fostering an environment where every individual feels valued, connected, and empowered. We seek to create solutions that empower colleagues, strengthen communities, and reinforce belonging, purpose, and engagement. We are cultivating a culture of engagement, belonging, and connection, and we continue to build an organization that embraces the diversity of the communities we serve.

GE Appliances is a trust‑based organization. We offer flexible work arrangements that balance the needs of individuals, teams, and the organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please e‑mail ask.recruiting@geappliances.com