Patient Access & Scheduling Specialist

Strategic Resilience Group; Dayton, Northern (OH, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Strategic Resilience Group is seeking a VA medical administration front-desk specialist in Dayton to manage patient intake, scheduling, and records. The role involves verifying identities, collecting insurance data, and guiding patients through administrative processes within a VA framework.

Ideal candidates have 2–3 years in medical administration, strong communication skills, and experience with EHR/scheduling systems, ensuring compliant, efficient patient access and service delivery.

Qualifications

• 2–3 years of experience related to medical administration, or certification from an accredited institution.
• Healthcare front-office or patient-access experience.
• Experience handling confidential patient information.
• Strong written and verbal communication; ability to use EHR and scheduling systems; English proficiency.

Responsibilities

• Greet and assist patients; front desk and appointments.
• Check in patients and verify identity per VA procedures.
• Update patient demographics and insurance information.
• Coordinate with VA and non-VA providers; space utilization.
• Support electronic records management and scheduling.

Skills

Healthcare front-office

Patient-access experience

Administrative organization

Multitasking / deadlines

Written and verbal communication

English proficiency

Education

Medical administration certification

Tools

Electronic health records (EHR) systems

Scheduling systems

Job description

Strategic Resilience Group is seeking a VA medical administration front-desk specialist in Dayton to manage patient intake, scheduling, and records. The role involves verifying identities, collecting insurance data, and guiding patients through administrative processes within a VA framework.

Ideal candidates have 2–3 years in medical administration, strong communication skills, and experience with EHR/scheduling systems, ensuring compliant, efficient patient access and service delivery.