Senior Medical Support & Scheduling Specialist

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to support physicians, nurses and care teams with scheduling and patient flow. You will verify demographics, prepare for visits and manage records from outside care using VA systems.

The role requires strong communication, attention to detail and the ability to coordinate across disciplines. Office hours are standard; telework is not available.

Qualifications

• U.S. citizenship required; non-citizens may be appointed only when qualified citizens cannot be recruited.
• Education: High school diploma or GED or equivalent.
• GS-06 level requires one year of creditable experience or equivalent.
• KSAs must be demonstrated in the resume and supportive documentation.
• Advanced knowledge of healthcare processes and patient flow across care settings.

Responsibilities

• Support scheduling, patient flow, and coordination across care teams.
• Verify and update patient demographics and eligibility in VA systems.
• Process records from outside care and obtain copies of forms as needed.
• Use VA scheduling software (ISS, CPRS, VistA GUI) to set appointments.
• Notify patients 24 hours prior and update appointment statuses as required.
• Provide front-desk and administrative coverage as needed to maintain operations.

Skills

Communication skills

Interdisciplinary collaboration

EHR proficiency

Scheduling & coordination

Attention to detail

Time management

Customer service

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to support physicians, nurses and care teams with scheduling and patient flow. You will verify demographics, prepare for visits and manage records from outside care using VA systems.

The role requires strong communication, attention to detail and the ability to coordinate across disciplines. Office hours are standard; telework is not available.