Clinic Access & Scheduling Specialist

Strategic Resilience Group; Virginia, Northern (MN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Strategic Resilience Group in Dayton, Ohio is seeking an Advanced Medical Support Assistant (AMSA) to perform receptionist and patient access duties in a primary care clinic setting. You will manage appointments, screen calls, update demographics and insurance information, support records, and coordinate clinic operations.

Applicants should have 2–3 years in medical administration or related certification, strong scheduling and communication skills, and the ability to meet VA onboarding and

Qualifications

• Two to three years of experience in medical administration or certification from an accredited institution related to medical administration.
• Strong medical scheduling, patient communication, and clerical support capability.
• Ability to work effectively in a structured healthcare setting.
• Ability to obtain and maintain VA onboarding, access, and compliance requirements.

Responsibilities

• Perform receptionist and customer service duties in a primary care clinic setting.
• Maintain appointment schedules and support patient access.
• Answer phones, screen calls, and route requests appropriately.
• Update demographic and insurance information.
• Collect, scan, and support records and insurance documentation.
• Support consult tracking, recall lists, and return-to-clinic workflows.
• Assist with clinic access contingency plans by adjusting appointments, times, or locations.
• Participate in daily huddles and weekly meetings with assigned PACT teams.
• Provide administrative coordination that supports patient care flow and clinic operations.

Skills

Medical scheduling

Patient communication

Clerical support

Compliance

Education

Medical administration certification

Job description

Strategic Resilience Group in Dayton, Ohio is seeking an Advanced Medical Support Assistant (AMSA) to perform receptionist and patient access duties in a primary care clinic setting. You will manage appointments, screen calls, update demographics and insurance information, support records, and coordinate clinic operations.

Applicants should have 2–3 years in medical administration or related certification, strong scheduling and communication skills, and the ability to meet VA onboarding and