Patient Care Scheduler & Administrative Support Specialist

Veterans Health Administration; Houston (TX); On-site; USD 36,000 - 61,000; Full time

Benefits offered by this job

Paid time off

Federal health benefits

Retirement pension

Job summary

Veterans Health Administration is seeking a Medical Support Assistant to serve as the initial point of contact for units and clinics, scheduling patient appointments and managing electronic records. The role involves verifying patient demographics, processing transfers, and handling recalls while ensuring accuracy in the EMR and adherence to policies.

Strong customer service and data entry skills are essential.

Qualifications

• High school diploma or GED required or equivalent.
• Experience with electronic health records and medical terminology preferred.
• Federal employment qualifications and proper documentation may be required.

Responsibilities

• Schedule appointments and manage patient flow across units and clinics.
• Verify demographics, insurance information, and process transfers between facilities.
• Interpret provider orders and ensure workload credit is captured in scheduling systems.
• Maintain accurate recall and appointment lists and respond to urgent scheduling needs.
• Provide excellent customer service and adhere to VA policies and procedures.

Skills

Scheduling

Customer service

Data entry

Medical terminology

EHR systems

Education

High school diploma or GED

Tools

EHR systems

Medical records management

Job description

Veterans Health Administration is seeking a Medical Support Assistant to serve as the initial point of contact for units and clinics, scheduling patient appointments and managing electronic records. The role involves verifying patient demographics, processing transfers, and handling recalls while ensuring accuracy in the EMR and adherence to policies.

Strong customer service and data entry skills are essential.