Patient Access & Scheduling Coordinator

Prevea; Green Bay (WI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Full benefits

Job summary

Prevea Health is seeking a Patient Service Representative to greet, register, and schedule patients and visitors with a friendly, positive approach. This role acts as a bridge between patients and medical staff, creating a favorable first impression for all service users in person, by phone, or via MyPrevea.

The PSR will coordinate communications, verify demographics and insurance, handle inquiries, assist with financial questions, and manage payments and deposits daily.

Qualifications

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient’s needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
• Capable of effectively and positively interacting with staff members throughout the company.
• Promote teamwork and provide a supportive environment throughout the organization.
• Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
• Able to work independently and think critically using provided information.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff.
• Obtain and confirm accurate demographic and insurance information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Customer service

Phone skills

Multitasking

Communication

Active listening

Teamwork

Grammar/spelling

Education

High School Diploma or GED

Job description

Prevea Health is seeking a Patient Service Representative to greet, register, and schedule patients and visitors with a friendly, positive approach. This role acts as a bridge between patients and medical staff, creating a favorable first impression for all service users in person, by phone, or via MyPrevea.

The PSR will coordinate communications, verify demographics and insurance, handle inquiries, assist with financial questions, and manage payments and deposits daily.