Part-Time Patient Services Concierge & Scheduler

Milwaukee Succeeds; Wisconsin; On-site; USD 16,531 - 24,796; Part time

Job summary

Prevea Health in Kohler, WI is seeking a part-time Patient Service Representative to warmly welcome, register, and schedule patients and visitors. The role acts as a liaison between patients and medical staff and helps create a positive first impression across phone, in person, and MyPrevea interactions.

The PSR supports a part-time schedule (24 hours/week) and participates in our patient-centered care model.

Qualifications

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Telephone Skills

Customer Service

Professional Communication

Empathy

Education

High School Diploma or GED

Tools

None

Job description

Prevea Health in Kohler, WI is seeking a part-time Patient Service Representative to warmly welcome, register, and schedule patients and visitors. The role acts as a liaison between patients and medical staff and helps create a positive first impression across phone, in person, and MyPrevea interactions.

The PSR supports a part-time schedule (24 hours/week) and participates in our patient-centered care model.