Patient Access & Front Desk Specialist

Turnwell Mental Health Network Inc; Bozeman (MT); On-site; USD 23,000 - 30,000; Full time

Job summary

Turnwell Mental Health Network Inc in Bozeman, MT seeks a Patient Services Specialist to be the welcoming face of the clinics. You will greet and check in patients for visits across services including therapy, TMS, Spravato, IV Ketamine and IOP, verify identity and insurance, collect forms, and maintain accurate records in the EHR while upholding privacy.

You’ll manage multi-line calls, route inquiries, assist with payments, help with eligibility and authorizations, and support front office

Qualifications

• Front desk role in healthcare setting with patient check-in and administrative tasks.
• Experience handling payments, co-pays, and balancing cash drawer is a plus.
• HIPAA compliance and patient privacy responsibilities are essential.

Responsibilities

• Greet and check in patients, verify identity and insurance, collect intake paperwork, and ensure forms are signed.
• Answer, route, and manage clinic phone lines with empathy and clear communication.
• Collect payments, process co-pays, and reconcile daily totals.
• Verify insurance eligibility and coordinate prior authorizations when needed.
• Schedule and manage appointments across services (therapy, TMS, Spravato, IV Ketamine, IOP).
• Maintain front office organization and support clinical staff as needed.

Skills

Customer service

Communication skills

EHR proficiency

HIPAA knowledge

Phone systems

Attention to detail

Education

High school diploma or equivalent

Associate degree or higher in healthcare admin or related field

Tools

EHR systems

Payer portals

Job description

Turnwell Mental Health Network Inc in Bozeman, MT seeks a Patient Services Specialist to be the welcoming face of the clinics. You will greet and check in patients for visits across services including therapy, TMS, Spravato, IV Ketamine and IOP, verify identity and insurance, collect forms, and maintain accurate records in the EHR while upholding privacy.

You’ll manage multi-line calls, route inquiries, assist with payments, help with eligibility and authorizations, and support front office