Compassionate Front Desk Specialist for Mental Health

MT Psychiatry; West Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Turnwell Mental Health Network in West Des Moines, IA is seeking a Patient Services Specialist I to be the welcoming face at our clinic. The role manages front desk tasks, checks in patients for evaluations and therapy sessions, verifies insurance, and collects payments while maintaining a calm, compassionate environment.

You will handle multi-line calls, schedule appointments including TMS/ketamine services per provider guidance, perform basic chart audits, and support billing with privacy and

Qualifications

• Front desk experience in healthcare or equivalents is required.
• Strong communication and empathy in patient interactions.
• Familiarity with HIPAA and privacy practices.

Responsibilities

• Greet patients and manage check-in for all appointment types.
• Answer and route phone calls, collect and verify insurance info and payments.
• Schedule appointments and coordinate with clinical teams; support chart audits and admin tasks.

Skills

Front desk experience

Customer service

Phone etiquette

HIPAA privacy

Multi-line phone handling

Education

High school diploma or equivalent

Associate degree or higher (preferred)

Tools

EHR systems

Job description

Turnwell Mental Health Network in West Des Moines, IA is seeking a Patient Services Specialist I to be the welcoming face at our clinic. The role manages front desk tasks, checks in patients for evaluations and therapy sessions, verifies insurance, and collects payments while maintaining a calm, compassionate environment.

You will handle multi-line calls, schedule appointments including TMS/ketamine services per provider guidance, perform basic chart audits, and support billing with privacy and