Patient Experience Specialist - Mental Health Front Desk

MT Psychiatry; Rapid City (SD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits eligibility

Job summary

Turnwell Mental Health Network seeks a Patient Support Specialist to manage front desk operations, greet patients, verify demographics and insurance, and support chart accuracy. You will coordinate scheduling, reminders, and patient communications to ensure a welcoming, efficient clinic experience.

The role includes cross-training in clinical support tasks to assist when clinical staff are unavailable, while maintaining HIPAA-compliant records and high-quality patient care.

Qualifications

• High school diploma or equivalent required.
• Associate degree in healthcare admin or related field preferred.
• Experience with front-office in healthcare settings.
• Proficiency with EHR systems and standard office software.

Responsibilities

• Greet and welcome patients; manage check-in, insurance details, forms, and consents.
• Schedule follow-ups and send reminders via phone/text/portal.
• Answer calls; route to appropriate team or provider.
• Process co-pays and patient payments at service.
• Maintain accurate patient records in the EHR; HIPAA-compliant handling of information.
• Cross-train in clinical support tasks when MA is unavailable.

Skills

EHR systems

Front desk coordination

Patient communication

Data entry accuracy

HIPAA knowledge

Education

High school diploma or equivalent

Associate degree in healthcare administration or related

Tools

Electronic Health Records (EHR) platforms

Job description

Turnwell Mental Health Network seeks a Patient Support Specialist to manage front desk operations, greet patients, verify demographics and insurance, and support chart accuracy. You will coordinate scheduling, reminders, and patient communications to ensure a welcoming, efficient clinic experience.

The role includes cross-training in clinical support tasks to assist when clinical staff are unavailable, while maintaining HIPAA-compliant records and high-quality patient care.