Patient Experience Specialist - Front Desk & Admin

Turnwell Mental Health Network; Rapid City (SD); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

Turnwell Mental Health Network is seeking a Patient Support Specialist to be the welcoming face of our clinics in Rapid City, SD. You will manage front-office operations, verify insurance details, collect payments, and coordinate patient flow to support compassionate mental health care.

This role requires a high school diploma (associate preferred), 1–2 years in front-office or patient access, and strong communication.

Formación

• High school diploma or equivalent; an associate degree or higher in healthcare administration or related field preferred.
• 1–2 years of front office, patient access, or healthcare customer service experience.
• Proficiency with Electronic Health Records (EHR) systems and standard office software; experience with psychiatric EHR platforms is a plus.
• Strong verbal and written communication with a professional, empathetic demeanor.
• Ability to multitask in a fast-paced environment with attention to detail.
• Knowledge of HIPAA regulations and patient privacy.

Responsabilidades

• Greet patients and manage check-in with accurate demographic and insurance details.
• Schedule appointments and send reminders via phone, text, or patient portal.
• Collect co-pays and patient payments at service time.
• Maintain front-office organization and responsive phone/voicemail handling.
• Maintain accurate EHR records and assist with chart audits.
• Support cross-functional clinic operations and HIPAA compliance.

Conocimientos

Front desk / patient access experience

Verbal & written communication

Empathy and professionalism

Multitasking in fast-paced environment

Educación

High school diploma or equivalent

Associate degree or higher in healthcare administration / related field

Herramientas

EHR systems

Office software

Psychiatric EHR platforms

Descripción del empleo

Turnwell Mental Health Network is seeking a Patient Support Specialist to be the welcoming face of our clinics in Rapid City, SD. You will manage front-office operations, verify insurance details, collect payments, and coordinate patient flow to support compassionate mental health care.

This role requires a high school diploma (associate preferred), 1–2 years in front-office or patient access, and strong communication.