Patient Access & Front Desk Specialist

Turnwell Mental Health Network Inc; West Des Moines (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

Turnwell Mental Health Network Inc. is seeking a Patient Services Specialist to warmly greet patients, verify demographic and insurance details, collect payments, and support front-office operations.

You will manage multi-line calls, assist with intake paperwork, and help maintain accurate, private patient records in our EHR system. The role emphasizes empathy, clear communication, and teamwork within a busy behavioral health clinic environment.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare front desk or patient access preferred.

Responsibilities

• Greet patients warmly and manage check-in for all appointment types.
• Verify insurance information and collect payments during check-in/out.
• Answer phones promptly, route calls, and take accurate messages.
• Assist with patient information collection and intake forms.
• Maintain accurate EHR entries and protect patient privacy.

Skills

Customer service

Front desk

Phone handling

EHR proficiency

HIPAA knowledge

Education

High school diploma or equivalent

Healthcare admin background preferred

Tools

EHR system

Job description

Turnwell Mental Health Network Inc. is seeking a Patient Services Specialist to warmly greet patients, verify demographic and insurance details, collect payments, and support front-office operations.

You will manage multi-line calls, assist with intake paperwork, and help maintain accurate, private patient records in our EHR system. The role emphasizes empathy, clear communication, and teamwork within a busy behavioral health clinic environment.