Mental Health Front Desk & Patient Access Specialist

MT Psychiatry; Alpharetta (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Turnwell Mental Health Network in Alpharetta, GA is seeking a Patient Services Specialist I to manage front desk operations, check-in, scheduling, insurance verification, and payments for a compassionate, patient-centered clinic.

This role emphasizes accurate data entry, HIPAA compliance, and teamwork with clinical staff to ensure a smooth patient experience across services including therapy and medication management.

Qualifications

• Front desk/front-desk operations experience in healthcare settings preferred.
• Proficient with electronic health records (EHR) and standard office software.
• Knowledge of HIPAA and patient privacy procedures.

Responsibilities

• Greet and check in patients, manage multi-line phone system, collect demographic and insurance data.
• Verify insurance and eligibility, collect co-pays, and explain financial responsibilities.
• Schedule appointments, manage reminders, and coordinate with clinical staff for patient flow.
• Perform chart audits and maintain accurate patient records in the EHR.
• Cross-train in select clinical tasks to support continuity of care when needed.

Skills

Front desk experience

EHR proficiency

HIPAA knowledge

Multitasking

Customer service

Education

High school diploma

Healthcare administration degree (preferred)

Tools

Microsoft Office

EHR systems

Job description

Turnwell Mental Health Network in Alpharetta, GA is seeking a Patient Services Specialist I to manage front desk operations, check-in, scheduling, insurance verification, and payments for a compassionate, patient-centered clinic.

This role emphasizes accurate data entry, HIPAA compliance, and teamwork with clinical staff to ensure a smooth patient experience across services including therapy and medication management.