Patient Access & Care Coordinator

Concord Hospital Health System; Concord (NH); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Concord Hospital Health System is seeking a Patient Care Coordinator who will oversee new patient registration, chart preload, scheduling, and other welcoming duties. Under supervision, you will ensure excellent customer service and maintain CHMG operating systems knowledge.

The role requires initiative to develop workflows, independent workload management, and strong communication with patients and staff to enable timely access to care within the practice setting.

Qualifications

• High School diploma or GED required; customer service ability preferred.
• Knowledge of medical office operations and patient flow is desirable.
• Experience with EMR and scheduling software is beneficial.

Responsabilités

• Greets and services all new patient calls seeking a provider and establishing care in the practice.
• Interview and screen new patients for convenient CHMG practice location and timely access based on medical needs.
• Preloads and coordinates medical records in the patient's new chart, including serving as a liaison with HIMS to assure that the provider has accurate medical information.
• Work independently to foster critical thinking, superior customer service skills and provide a warm welcome to all new patient inquiries and requests.
• Coordinate multiple aspects of scheduling the appointment with the appropriate provider and supports a culture of 'yes' to promote a patient centered medical home.
• Other responsibilities of Patient Care Coordinator.

Connaissances

Customer service

Data management

Scheduling

Communication skills

Problem solving

Formation

High School diploma or GED

Outils

EMR

Registrations software

Microsoft Office

Description du poste

Concord Hospital Health System is seeking a Patient Care Coordinator who will oversee new patient registration, chart preload, scheduling, and other welcoming duties. Under supervision, you will ensure excellent customer service and maintain CHMG operating systems knowledge.

The role requires initiative to develop workflows, independent workload management, and strong communication with patients and staff to enable timely access to care within the practice setting.