Compassionate Patient Care & Scheduling Coordinator

Concord Hospital; Concord (NH); On-site; USD 38,000 - 48,000; Full time

Job summary

Concord Hospital is seeking a Patient Care Coordinator to join the team under the Practice Administrator’s supervision. This role handles patient registration, referral coordination, phone management and other support duties, ensuring timely and compassionate customer service.

Requirements include a high school diploma or GED and proven customer service experience. Knowledge of medical office operations and EMR systems is preferred, with strong communication and multitasking skills essential for

Qualifications

• High School diploma or GED required; annual competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information.
• Makes collection attempts while providing education on resources available.
• Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments.
• Works Televox Reports daily.
• Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops.
• Receives; tracks and educates patient of form completion requests.
• Supports a culture of “yes” In support of a patient centered medical home.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or GED

Tools

EMR systems

Scheduling software

Job description

Concord Hospital is seeking a Patient Care Coordinator to join the team under the Practice Administrator’s supervision. This role handles patient registration, referral coordination, phone management and other support duties, ensuring timely and compassionate customer service.

Requirements include a high school diploma or GED and proven customer service experience. Knowledge of medical office operations and EMR systems is preferred, with strong communication and multitasking skills essential for