PartTime Hotel Front Desk Clerk

Best Western Plus Las Vegas West; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Best Western Plus Las Vegas West is seeking a friendly hotel front desk agent to welcome guests, register them, handle check-ins/outs, and manage guest accounts. You will answer calls, assist with bookings, explain rates and amenities, coordinate with housekeeping, and record guest information.

The role offers a fast-paced, service-oriented environment with flexible hours. A high school diploma or equivalent and hospitality experience are preferred; proficiency in MS Office and reservation

Qualifications

• High school graduate, GED or equivalent.
• At least one year of hospitality experience as a hotel front desk agent or similar position preferred.
• Excellent time management, organizational, customer service and interpersonal skills.
• Experience answering telephone calls and troubleshooting stressful situations.
• Familiarity with Microsoft Office and reservation management systems.

Responsibilities

• Welcome, register, check-in, and check out guests, provide keys and room numbers, and record credit card information.
• Answer calls and assist guests with bookings, room rates, amenities, available rooms, rewards programs, and special requests.
• Handle customer complaints as necessary.
• Coordinate with housekeeping to ensure accommodations are ready.
• Keep accurate records of guest account information.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Telephone handling

Education

High school diploma or GED

Tools

MS Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours. Hours vary from 0- 40 hours a week.

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Handle customer complaints as necessary
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information

Qualifications

• High school graduate, GED recipient, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has experience answering telephone calls and troubleshooting stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems