Hotel Front Desk Receptionist

Best Western Plus Spokane North; United States; On-site; USD 23,000 - 25,000; Part time

Job summary

Best Western Plus Spokane North is seeking a friendly hotel front desk agent to welcome guests, manage their accounts, and ensure a great stay. This part-time role may lead to full-time, with evening/night and weekend availability as a must.

You will check guests in and out, handle reservations, and assist with room rates, amenities, and rewards programs while maintaining accurate guest accounts and providing excellent service.

Qualifications

• 1 year of hospitality experience as a front desk agent or guest services preferred.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Record room assignments and billing information.
• Answer questions about rooms, rates, amenities, and rewards programs.
• Handle guest complaints professionally and promptly.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Stress management

Education

High school diploma/GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

This is a part-time position that could lead to full-time. Evening/Night and weekend availability is a must!

Responsibilities

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Must have graduated high school, received a GED or equivalent

Compensation: $17.50 - $18 hourly