Hotel Front Desk Attendant

Everhome Suites Panama City Beach; Panama City Beach (FL); On-site; USD 22,041 - 23,419; Full time

Job summary

Everhome Suites Panama City Beach is looking for a passionate hotel front desk agent to join their guest services team. In this dynamic role, you'll enhance guest experiences by welcoming and assisting them with their needs, managing their accounts, and ensuring a smooth check-in and check-out process.

The ideal candidate should possess excellent time management and customer service skills, with a preference for those having at least one year of experience in the hospitality industry. This position offers a competitive hourly wage and is perfect for those who thrive in a high-energy environment.

Qualifications

• Excellent time management and organizational skills required.
• 1 year of experience as a hotel front desk agent preferred.
• Comfortable handling stressful situations over the phone.

Responsibilities

• Welcome, register, check-in and check out guests.
• Communicate with housekeeping about room readiness.
• Field customer complaints as necessary.

Skills

Time management skills

Customer service skills

Organizational skills

Interpersonal skills

Education

High school graduate or GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Communicate with housekeeping to make sure guest rooms are ready • Field customer complaints when necessary • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications: • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • High school graduate, GED recipient, or equivalent • Comfortable taking telephone calls and mitigating stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems Compensation: $16 - $17 hourly

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