Hotel Front Desk Agent

GF Hotels & Resorts; Houston (TX); On-site; USD 27,000 - 42,000; Full time

Job summary

GF Hotels & Resorts is seeking a friendly Front Desk Agent to welcome guests, check in and check out, and manage guest accounts to ensure a smooth, memorable stay.

You will handle reservations across in person, online, and phone channels, answer guest questions, coordinate with housekeeping, maintain accurate records, and resolve issues with professionalism in a fast‑paced, high‑energy hotel environment in Houston.

Qualifications

• Experience answering telephone calls and handling stressful situations.
• Microsoft Office and reservation management systems knowledge required.
• High school diploma, GED, or equivalent.
• Strong time management, organizational, customer service and interpersonal skills.
• Hospitality experience as front desk agent or similar preferred.

Responsibilities

• Welcome, register, check-in, and check-out guests; provide keys and room numbers; record credit card information.
• Manage room bookings in person, online, and by phone; address inquiries about rooms, amenities, rates, and rewards programs.
• Coordinate with housekeeping to ensure guest accommodations are ready.
• Keep accurate records of guest account information and bookings.
• Handle customer complaints as necessary.

Skills

Time management

Organizational skills

Customer service skills

Interpersonal skills

Phone call experience

Troubleshooting stressful situations

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Qualifications

• Has experience answering telephone calls and troubleshooting stressful situations
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary