Hotel Front Desk Attendant

Lotus Hospitality; Merriam (KS); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Restaurant on site

Job summary

Lotus Hospitality in Merriam, Kansas is seeking a friendly hotel front desk agent to welcome guests, manage their accounts, and ensure a smooth check-in and check-out experience.

You will handle calls, assist with bookings and requests, coordinate with housekeeping, and maintain accurate records while delivering exceptional service in a fast-paced environment.

Qualifications

• Hospitality/front desk experience preferred.
• Proficient in MS Office and reservation software.
• High school graduate or equivalent.
• Strong customer service, interpersonal, and organizational skills.
• Able to handle stressful situations and calls.

Responsibilities

• Greet guests, check in/out, issue keys, and record payments.
• Answer calls and assist guests with bookings, rates, amenities, and requests.
• Resolve complaints and ensure guest satisfaction.
• Maintain accurate guest account records.
• Coordinate with housekeeping to prepare rooms.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Handling stressful situations

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours.

Compensation: $15 - $17 hourly

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school graduate, GED recipient, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Well-versed in taking telephone calls and handling stressful situations

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Mitigate customer complaints as needed
• Bookkeeping: keep accurate records of all hotel guest account information
• Communicate with housekeeping to make sure guest rooms are ready