Hotel Front Desk Agent

Hampton Inn Warner Robins; Warner Robins (GA); On-site; USD 14,774 - 21,042; Part time

Job summary

Hampton Inn Warner Robins is seeking a motivated hotel front desk agent to join our guest services team. In this role, you will welcome guests, manage their account information, and ensure an exceptional stay by addressing their needs and inquiries.

The ideal candidate possesses strong customer service and organizational skills, with experience in hospitality preferred. The position offers flexible hours and a dynamic work environment. Compensation is $13 hourly.

Qualifications

• Strong customer service and interpersonal skills.
• At least one year of experience in hospitality preferred.
• Experience in handling stressful situations effectively.

Responsibilities

• Keep accurate records of all hotel guest account information.
• Answer calls regarding room bookings and customer needs.
• Welcome and check-in guests, providing keys and room numbers.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high‑energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Answer incoming calls and questions about guests’ needs in‑person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• Welcome, register, check‑in, and check‑out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Must have graduated high school, received a GED or equivalent
• Well‑versed in taking telephone calls and handling stressful situations

Compensation

$13 hourly