Hotel Front Desk Clerk

Days Inn Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 15,153 - 17,908; Full time

Job summary

Days Inn Pittsburgh is seeking a friendly Front Desk Agent to welcome guests and manage their accounts for a smooth, memorable stay. You will handle check-ins/outs, take reservations, and assist guests with questions about rates, rooms, and amenities, delivering exceptional service in a fast-paced environment.

The role requires a high school diploma or GED and strong customer service skills. Proficiency in MS Office and reservation systems is preferred, with comfortable handling stressful

Qualifications

• High school diploma or GED required or equivalent.
• Experience in hotel front desk or customer service preferred.
• Strong communication and problem-solving abilities.
• Proficient with MS Office and hotel reservation systems.

Responsibilities

• Welcome guests, check-in/out, provide keys, and record guest information.
• Handle phone and in-person reservations; answer questions about rates, rooms, and amenities.
• Address guest requests and resolve complaints when necessary.
• Maintain accurate records of guest accounts and room status with housekeeping.
• Collaborate with housekeeping to ensure rooms are ready for new guests.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Stress management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Handle customer complaints as necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred
• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Compensation

$11 - $13 hourly