Hotel Front Desk Agent

GF Hotels & Resorts; Eau Claire (WI); On-site; USD 19,000 - 22,000; Full time

Job summary

GF Hotels & Resorts is seeking a friendly Front Desk Agent to welcome guests, manage account details, and ensure an exceptional stay. The role requires handling calls, bookings, and guest requests with a focus on accuracy and service quality.

You will check guests in/out, coordinate with housekeeping, and maintain guest accounts, helping guests feel valued during their stay.

Qualifications

• 1 year of hospitality experience in hotel front desk or guest services preferred.
• Impeccable interpersonal, time management, organizational, and customer service skills.
• Working knowledge of Microsoft Office and reservation management systems.
• High school diploma or GED or equivalent.
• Able to handle telephone calls and stressful situations.

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests.
• Coordinate with housekeeping to ensure accommodations are ready.
• Check guests in and out, providing correct keys and room numbers and ensuring accurate guest accounts.
• Maintain general bookkeeping for guest accounts and ensure information is up-to-date.
• Handle customer complaints as necessary.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Telephone etiquette

Education

High school diploma / GED

Tools

Microsoft Office

Reservation systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Availability Requirements:

• Must be available to work 7:00 AM–3:00 PM, Monday through Friday
• Must have weekend availability
• Must be available to work most holidays
• Flexible availability is preferred based on business needs
  

Compensation:

$14 - $16 hourly

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
  

Responsibilities

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Handle customer complaints as necessary