Hotel Front Desk Clerk

Sleep Inn & Suites; Devils Lake (ND); On-site; USD 18,597 - 20,664; Part time

Job summary

Sleep Inn & Suites is seeking a dedicated hotel front desk agent to join our guest services team in Devils Lake, North Dakota. The ideal candidate will excel in providing exceptional customer service and managing guest account information. Responsibilities include checking guests in and out, handling complaints, and ensuring accommodations are ready. A minimum of 1 year in hospitality and strong interpersonal skills are preferred. Compensation ranges from $13.50 to $15.00 hourly, with opportunities for growth.

Qualifications

• 1 year of experience in hospitality as a front desk agent or similar role.
• Experience answering calls and managing stressful situations.
• Knowledge of Microsoft Office and reservation systems.

Responsibilities

• Connect with housekeeping to ensure guest accommodations are ready.
• Handle customer complaints when necessary.
• Take incoming calls and manage booking requests.
• Check guests in and out, providing correct keys and room numbers.
• Ensure all guest account information is accurate and up-to-date.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Compensation

$13.50 - $15 hourly