Hotel Front Desk Clerk

Sybblis Law Firm, LLC; Anchorage (AK); Presencial; USD 25 000 - 28 000; Tempo integral

Resumo da oferta

Sybblis Law Firm, LLC is seeking a friendly hotel front desk agent to welcome guests, register and check in/out, provide keys, and record credit card details to ensure a smooth stay. You will coordinate with housekeeping, manage bookings in person, online, and by phone, and answer questions about rooms, rates, amenities, and rewards programs.

A minimum of 1 year in hospitality, strong interpersonal skills, and proficiency with Microsoft Office and reservation systems will help you thrive in this

Qualificações

• 1+ year of hotel industry experience or related job preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent

Responsabilidades

• Demonstrate professionalism, accountability, and a strong work ethic.
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed

Conhecimentos

Interpersonal skills

Time management

Organizational skills

Customer service

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Reservation systems

Descrição da oferta de emprego

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation

$18.50 - $19 hourly

Qualifications

• 1+ year of hotel industry experience or related job preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• High school diploma, GED, or equivalent

Responsibilities

• Demonstrate professionalism, accountability, and a strong work ethic.
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed