Part-Time Remote Member Experience Specialist

True Community Credit Union; Jackson (MI); Remote; USD 27,000 - 31,000; Part time

Benefits offered by this job

Medical benefits

Dental and vision

Employee Assistance Program

Paid Time Off

Paid holidays

401(k)

Annual bonus

Paid family leave

Gym membership reimbursement

Tuition reimbursement

Job summary

TRUE Community Credit Union is seeking a Limited Part-Time Remote Experience Specialist to serve as the first point of contact for members across multiple remote channels. You’ll assist with transactions, provide financial guidance, and help members navigate digital banking tools.

Responsibilities include delivering exceptional service via phone, chat, email, and ITMs; handling deposits, withdrawals, transfers, loan payments, and inquiries; and educating members on digital tools while promoting

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience required.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfort using technology and navigating multiple systems simultaneously.
• Basic personal finance knowledge.

Responsibilities

• Deliver exceptional service through phone, chat, email, and ITMs.
• Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries.
• Resolve member concerns with professionalism, empathy, and urgency.
• Educate members on digital banking services and self-service tools.
• Promote confidence and adoption of new technology solutions.
• Identify opportunities to improve members' financial well-being through products and services that meet their needs.
• Build strong relationships while navigating multiple systems and processes.
• Collaborate with team members and participate in ongoing training and development.

Skills

Communication

Problem-solving

Multitasking

Tech literacy

Education

High school diploma or GED

Job description

TRUE Community Credit Union is seeking a Limited Part-Time Remote Experience Specialist to serve as the first point of contact for members across multiple remote channels. You’ll assist with transactions, provide financial guidance, and help members navigate digital banking tools.

Responsibilities include delivering exceptional service via phone, chat, email, and ITMs; handling deposits, withdrawals, transfers, loan payments, and inquiries; and educating members on digital tools while promoting