Remote Experience Specialist - Limited Part Time

TRUE Community Credit Union; Jackson (MI); Remote; USD 27,000 - 31,000; Part time

Benefits offered by this job

Medical benefits

Dental and vision

Employee Assistance Program

Paid Time Off

Paid holidays

401(k)

Annual bonus

Paid family leave

Gym membership reimbursement

Tuition reimbursement

Job summary

TRUE Community Credit Union is seeking a Limited Part-Time Remote Experience Specialist to serve as the first point of contact for members across multiple remote channels. You’ll assist with transactions, provide financial guidance, and help members navigate digital banking tools.

Responsibilities include delivering exceptional service via phone, chat, email, and ITMs; handling deposits, withdrawals, transfers, loan payments, and inquiries; and educating members on digital tools while promoting

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience required.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfort using technology and navigating multiple systems simultaneously.
• Basic personal finance knowledge.

Responsibilities

• Deliver exceptional service through phone, chat, email, and ITMs.
• Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries.
• Resolve member concerns with professionalism, empathy, and urgency.
• Educate members on digital banking services and self-service tools.
• Promote confidence and adoption of new technology solutions.
• Identify opportunities to improve members' financial well-being through products and services that meet their needs.
• Build strong relationships while navigating multiple systems and processes.
• Collaborate with team members and participate in ongoing training and development.

Skills

Communication

Problem-solving

Multitasking

Tech literacy

Education

High school diploma or GED

Job description

Every member has a story. Join a team that's dedicated to helping people write their next chapter.

TRUE Community Credit Union is looking for a Limited Part-Time Remote Experience Specialist to join our team. If you enjoy helping people, solving problems, and creating meaningful experiences through technology, we'd love to meet you.

As a Remote Experience Specialist, you'll serve as the first point of contact for members across multiple remote channels. You'll assist with transactions, answer questions, provide financial guidance, and help members confidently navigate digital banking tools. Every interaction is an opportunity to build trust, strengthen relationships, and make a positive impact.

Pay & Benefits

• $19.35 - $22.76 per hour based on experience beyond the requirements of the role and geographic location


• Medical benefits, dental, and vision coverage


• Employee Assistance Program (EAP)


• Paid Time Off (PTO)


• Paid holidays, birthday time off, inclusion time, and volunteer time


• 401(k) and employer-funded pension plan


• Annual bonus reward program


• TRUE Cares Paid Family Leave


• Gym membership reimbursement


• Tuition reimbursement

Schedule

Up to 20 hours per week.

• This position will be scheduled every Monday and Friday from 8:30 am - 5:30 pm and every Saturday from 8:45 am - 1:00 pm.

What You'll Do

• Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)


• Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries


• Resolve member concerns with professionalism, empathy, and urgency


• Educate members on digital banking services and self-service tools


• Promote confidence and adoption of new technology solutions


• Identify opportunities to improve members' financial well-being through products and services that meet their needs


• Build strong relationships while navigating multiple systems and processes


• Collaborate with team members and participate in ongoing training and development

What We're Looking For

• High school diploma or GED required


• 1-2 years of customer service experience required


• Strong communication and problem-solving skills


• Ability to multitask in a fast-paced environment


• Comfort using technology and navigating multiple systems simultaneously


• Basic personal finance knowledge

Preferred Qualifications

• Previous financial institution experience


• Bilingual in Spanish, Arabic, or another language

Why TRUE?

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. Whether your background is in banking, retail banking, sales, customer service, cash handling, financial services, or relationship management, you'll find opportunities to grow your career while making a meaningful difference every day.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.