Remote Banking Experience Specialist (Part-Time)

True Community Credit Union; Jackson (MI); Remote; USD 27,000 - 31,000; Part time

Benefits offered by this job

Paid Time Off

12 Paid Holidays

401(k)

Tuition Reimbursement

Gym Reimbursement

Employee Assistance Program (EAP)

Job summary

TRUE Community Credit Union is seeking two Part-Time Remote Experience Specialists to help our members across multiple remote channels. You will assist with transactions, answer questions, and guide members through digital banking tools, building trust and meaningful experiences.

Join a supportive team dedicated to inclusion and growth. This role offers flexible hours, PTO, holidays, and a path to develop expertise in financial services and technology for our diverse membership.

Qualifications

• 1-2 years of customer service experience required.
• Strong communication and problem-solving skills required.
• Ability to multitask in a fast-paced environment.
• Comfort using technology and navigating multiple systems.
• Basic personal finance knowledge helpful.

Responsibilities

• Deliver exceptional service through phone, chat, email, and ITMs.
• Assist members with deposits, withdrawals, transfers, loan payments, and inquiries.
• Resolve member concerns with professionalism and urgency.
• Educate members on digital banking services and self-service tools.
• Promote confidence and adoption of new technology solutions.
• Identify opportunities to improve members' financial well-being through products and services.
• Build strong relationships while navigating multiple systems and processes.
• Collaborate with team members and participate in ongoing training and development.

Skills

Customer service

Communication

Problem solving

Multitasking

Technology proficiency

Personal finance knowledge

Education

High school diploma or GED

Job description

TRUE Community Credit Union is seeking two Part-Time Remote Experience Specialists to help our members across multiple remote channels. You will assist with transactions, answer questions, and guide members through digital banking tools, building trust and meaningful experiences.

Join a supportive team dedicated to inclusion and growth. This role offers flexible hours, PTO, holidays, and a path to develop expertise in financial services and technology for our diverse membership.