Remote Member Success Advisor

Community Choice Credit Union; United States; Hybrid; USD 21,593 - 30,754; Part time

Job summary

Community Choice Credit Union is seeking a Virtual Member Service Specialist to serve as the voice of the credit union across phone, online chat, and e‑channels. This 100% virtual role focuses on meaningful, efficient member interactions and solving problems in a digital environment.

You will open new accounts, process transactions, and assist with loans from a remote desk, providing friendly, non-scripted support and proactive outreach to highlight services.

Qualifications

• 1–2 years of experience in customer service or financial services environment.
• A high school diploma or equivalent.
• Strong communication skills, especially in a virtual setting.

Responsibilities

• Act as a trusted advisor—actively listen, uncover needs, and recommend solutions that save members money, make them money, or make banking easier.
• Support members through phone, chat, and e‑mail— no script reading here! Bring your personality to every conversation.
• Open new accounts, process transactions, and assist with loan applications and fraud concerns, all from your virtual desk.
• Make outbound calls to help members discover the full range of services available to them.
• Maintain high standards of accuracy, security, and professionalism in every interaction.

Skills

Customer service experience

Strong communication

Multitasking

Tech savviness

Education

High School Diploma or Equivalent

Job description

Community Choice Credit Union is seeking a Virtual Member Service Specialist to serve as the voice of the credit union across phone, online chat, and e‑channels. This 100% virtual role focuses on meaningful, efficient member interactions and solving problems in a digital environment.

You will open new accounts, process transactions, and assist with loans from a remote desk, providing friendly, non-scripted support and proactive outreach to highlight services.