Part-Time Member Experience Specialist

Municipal Credit Union; New York (NY); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Attendance bonus

401(k) with employer contribution

Overtime eligibility

Flexible paid time off

11 paid holidays annually

Job summary

Municipal Credit Union is seeking a dedicated Member Service Representative to deliver exceptional member service and identify tailored financial solutions in a high-volume branch. You will handle new accounts, loan applications, and teller transactions while promoting digital banking tools for enhanced efficiency.

Strong interpersonal and written communication skills are essential, along with the ability to multi-task in a fast-paced environment and maintain data confidentiality.

Qualifications

• Retail banking experience is a plus.
• High school diploma required.
• Strong interpersonal and written communication skills.

Responsibilities

• Provide excellent member service by understanding needs and offering tailored financial solutions.
• Open new accounts and assist with loan applications and teller transactions.
• Educate members on digital banking tools and self-service options.
• Maintain accuracy and confidentiality in handling member data.
• Collaborate with branch team to meet sales and service goals.
• Ensure proper documentation and compliance for all interactions.

Skills

Interpersonal skills

Customer service

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

Municipal Credit Union is seeking a dedicated Member Service Representative to deliver exceptional member service and identify tailored financial solutions in a high-volume branch. You will handle new accounts, loan applications, and teller transactions while promoting digital banking tools for enhanced efficiency.

Strong interpersonal and written communication skills are essential, along with the ability to multi-task in a fast-paced environment and maintain data confidentiality.