Remote Experience Specialist - Part Time

True Community Credit Union; Jackson (MI); Remote; USD 27,000 - 31,000; Part time

Benefits offered by this job

Paid Time Off

12 Paid Holidays

401(k)

Tuition Reimbursement

Gym Reimbursement

Employee Assistance Program (EAP)

Job summary

TRUE Community Credit Union is seeking two Part-Time Remote Experience Specialists to help our members across multiple remote channels. You will assist with transactions, answer questions, and guide members through digital banking tools, building trust and meaningful experiences.

Join a supportive team dedicated to inclusion and growth. This role offers flexible hours, PTO, holidays, and a path to develop expertise in financial services and technology for our diverse membership.

Qualifications

• 1-2 years of customer service experience required.
• Strong communication and problem-solving skills required.
• Ability to multitask in a fast-paced environment.
• Comfort using technology and navigating multiple systems.
• Basic personal finance knowledge helpful.

Responsibilities

• Deliver exceptional service through phone, chat, email, and ITMs.
• Assist members with deposits, withdrawals, transfers, loan payments, and inquiries.
• Resolve member concerns with professionalism and urgency.
• Educate members on digital banking services and self-service tools.
• Promote confidence and adoption of new technology solutions.
• Identify opportunities to improve members' financial well-being through products and services.
• Build strong relationships while navigating multiple systems and processes.
• Collaborate with team members and participate in ongoing training and development.

Skills

Customer service

Communication

Problem solving

Multitasking

Technology proficiency

Personal finance knowledge

Education

High school diploma or GED

Job description

Every member has a story. Join a team that's dedicated to helping people write their next chapter.

TRUE Community Credit Union is looking for twoPart-Time Remote Experience Specialist to join our team. If you enjoy helping people, solving problems, and creating meaningful experiences through technology, we'd love to meet you.

As a Remote Experience Specialist, you'll serve as the first point of contact for members across multiple remote channels. You'll assist with transactions, answer questions, provide financial guidance, and help members confidently navigate digital banking tools. Every interaction is an opportunity to build trust, strengthen relationships, and make a positive impact.

Pay & Benefits

• $19.35 - $22.76 per hour based on experience beyond the requirements of the role and geographic location
• In addition to competitive pay, part-time team members are eligible for Paid Time Off, 12 Paid Holidays, 401(k), Pension, Tuition Reimbursement, Gym Reimbursement, Employee Assistance Program (EAP)

Schedule

Up to 26-29 hours a week

• Monday and Friday: 8:30am-5:30pm
• Saturdays:8:45am-1:00pm

What You'll Do

• Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)
• Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries
• Resolve member concerns with professionalism, empathy, and urgency
• Educate members on digital banking services and self-service tools
• Promote confidence and adoption of new technology solutions
• Identify opportunities to improve members' financial well-being through products and services that meet their needs
• Build strong relationships while navigating multiple systems and processes
• Collaborate with team members and participate in ongoing training and development

What We're Looking For

• High school diploma or GED required
• 1-2 years of customer service experience required
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfort using technology and navigating multiple systems simultaneously
• Basic personal finance knowledge

Preferred Qualifications

• Previous financial institution experience
• Bilingual in Spanish, Arabic, or another language

Why TRUE?

At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. Whether your background is in banking, retail banking, sales, customer service, cash handling, financial services, or relationship management, you'll find opportunities to grow your career while making a meaningful difference every day.

Equal Opportunity Employer : We celebrate diversity and are committed to creating an inclusive environment for all employees.