Part-Time Member Engagement Specialist — Hybrid/Remote Eligible

Service First Federal Credit Union; Danville (PA); Hybride; USD 15 000 - 21 000; Temps partiel

Résumé du poste

Service 1st Federal Credit Union in Pennsylvania is seeking a part-time Member Services Associate to assist members and potential members with requests, explain services, and respond to issues across multiple traditional and digital channels. The role includes routine account transactions, cross-selling products, and resolving member questions with a focus on high-quality service.

The position offers hybrid work-from-home eligibility after one year, with a schedule that includes Monday through

Qualifications

• Requires well developed interpersonal skills for communicating with members.
• Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.)
• Requires good organizational skills.
• Requires an in depth knowledge of credit union systems, including and not limited to core processing system, telephone equipment, email system and other systems supporting member service.

Responsabilités

• Through comprehensive credit union knowledge, performs routine member transactions and answers questions about products and services through multiple engagement channels.
• Researches and resolves member account questions and concerns. Provides follow up as needed.
• Explains services to members and potential members to generate additional business and promote a positive relationship.
• Answers questions and provides information on deposit and loan related products while supporting the Member Solutions Specialist as necessary.
• Performs other duties as assigned.

Connaissances

Interpersonal skills

Mathematical skills

Organizational skills

Credit union systems knowledge

Formation

High school diploma or GED

Description du poste

Service 1st Federal Credit Union in Pennsylvania is seeking a part-time Member Services Associate to assist members and potential members with requests, explain services, and respond to issues across multiple traditional and digital channels. The role includes routine account transactions, cross-selling products, and resolving member questions with a focus on high-quality service.

The position offers hybrid work-from-home eligibility after one year, with a schedule that includes Monday through