Part-Time Medical Front Desk & Scheduling Associate

OSF HealthCare; Roanoke (IL); On-site; USD 24,000 - 27,000; Part time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families in a Roanoke, IL medical practice. You will be the office face, handle in-person and phone interactions, and support scheduling, registration, and billing processes.

This hourly position requires coordinating with insurance, determining benefits, processing prior authorizations, and managing calls and co-pays within a team environment.

Qualifications

• High school diploma or GED required.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic proficiency in Microsoft applications.
• Excellent customer service skills.

Responsibilities

• Provide exceptional customer service to patients and families in person and over the phone.
• Serve as the face of the office, assisting with scheduling and registration.
• Coordinate with insurance providers, determine benefits, and handle prior authorizations.
• Schedule appointments and manage co-pays and inquiries from patients.

Skills

Customer service

Typing

Telephone skills

Basic Microsoft Office

Medical terminology knowledge

ICD-10/CPT codes knowledge

Electronic Medical Record experience

Education

High school or GED

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families in a Roanoke, IL medical practice. You will be the office face, handle in-person and phone interactions, and support scheduling, registration, and billing processes.

This hourly position requires coordinating with insurance, determining benefits, processing prior authorizations, and managing calls and co-pays within a team environment.