Surgery Front Desk Associate – Patient-Centric Care

OSF HealthCare; Bloomington (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare seeks a Front Office Assistant to greet patients, manage scheduling and registration, and liaise with insurance providers. You will be the first point of contact, ensuring a smooth and patient-centered experience in a medical practice setting.

Required are high school education and strong customer service, with proficiency in typing and basic Microsoft Office. This hourly position emphasizes accuracy, communication, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Customer service experience is required.
• Typing and telephone skills are essential.
• Proficiency in basic Microsoft applications.

Responsibilities

• Provide exceptional customer service to patients and families in person or by phone.
• Perform front office reception, scheduling and registration tasks.
• Coordinate with insurance companies regarding patient benefits and authorizations.
• Collect co-pays and manage appointment and procedure scheduling.

Skills

Customer service

Typing

Telephone skills

Filing

Microsoft Office

Education

High School or GED

Tools

EMR system

Job description

OSF HealthCare seeks a Front Office Assistant to greet patients, manage scheduling and registration, and liaise with insurance providers. You will be the first point of contact, ensuring a smooth and patient-centered experience in a medical practice setting.

Required are high school education and strong customer service, with proficiency in typing and basic Microsoft Office. This hourly position emphasizes accuracy, communication, and teamwork in a fast-paced environment.