Patient-First Front Desk & Scheduling Assistant

OSF HealthCare; Ottawa (IL); Presencial; USD 24.000 - 27.000; Jornada completa

Descripción de la vacante

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service and act as the face of the office for patients and families. The role involves front desk reception, clerical duties, scheduling and registration, and collaboration with office staff and insurance companies.

Responsibilities include communicating with insurance to determine benefits and prior-authorizations, handling calls and co-pays, and coordinating appointment and procedure scheduling in a

Formación

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft Office proficiency.
• Excellent Customer Service skills.

Responsabilidades

• Provide front office reception/clerical support.
• Schedule and register patients per department guidelines.
• Communicate with insurance companies to determine patient benefits and prior-authorizations.
• Handle incoming/outgoing patient calls and co-pay collection, appointment scheduling.

Conocimientos

Typing

Filing

Telephone skills

Customer service experience

Microsoft Office

Excellent customer service

Educación

High School or GED equivalent

Herramientas

Microsoft Office

Descripción del empleo

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service and act as the face of the office for patients and families. The role involves front desk reception, clerical duties, scheduling and registration, and collaboration with office staff and insurance companies.

Responsibilities include communicating with insurance to determine benefits and prior-authorizations, handling calls and co-pays, and coordinating appointment and procedure scheduling in a