Patient-First Front Desk Assistant – Family Practice

OSF HealthCare; Illinois; On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families in a busy medical practice. The role serves as the first point of contact in person and over the phone, ensuring a warm, patient-focused welcome.

You will handle reception, scheduling, registrations, co-pay collections, and coordination with insurance providers, while working collaboratively with providers and staff to meet patient needs.

Qualifications

• High School or GED required.
• Customer service experience.
• Typing, filing, and telephone skills.
• Basic Microsoft applications and proficiency.

Responsibilities

• Greet patients and families and manage front-office interactions.
• Schedule appointments, process registrations and procedures.
• Collect co-pays and communicate with insurance providers.
• Answer phones and coordinate with care teams.

Skills

Customer service

Typing

Filing

Telephone skills

Microsoft Office

Education

High School or GED equivalent

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients and families in a busy medical practice. The role serves as the first point of contact in person and over the phone, ensuring a warm, patient-focused welcome.

You will handle reception, scheduling, registrations, co-pay collections, and coordination with insurance providers, while working collaboratively with providers and staff to meet patient needs.